Return & Refund Policy
We want you to love your purchase. If you are not satisfied, we are here to help with our simple return process.
Quick Summary
- 3-Day Returns: Return requests should be made within 3 days of delivery.
- Easy Process: Simple returns with clear instructions from our support team.
- Fast Refunds: Refunds are processed within 5–7 business days after the return is received and approved.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Returned within 3 days of receiving your order.
- Item must be unused, unworn, and in original condition.
- Original packaging, tags, and labels must be intact.
- Proof of purchase, such as order number or receipt, is required.
Non-Returnable Items
The following items cannot be returned:
- Personal care items, including skin care and cosmetics.
- Sale or clearance items.
- Items damaged due to misuse, negligence, or improper handling after delivery.
How to Return an Item
- Contact Us: Contact Shop Hikes through the contact channels listed on this storefront with your order number and reason for return.
- Get Approval: Our team will review your request and provide return instructions within 48 hours.
- Ship the Item: Pack the item securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the item is defective.
- Receive Your Refund: Once we receive and inspect your return, we will process your refund within 5–7 business days.
Refund Policy
Refunds will be issued to your original payment method when applicable. Please note:
- Processing time is usually 5–7 business days after we receive and approve your return.
- Bank or payment provider processing may take an additional 3–5 days.
- Shipping fees are non-refundable unless the item is defective or the issue was caused by our side.
Need Help?
Our support team is here to assist with your return or refund. Please contact Shop Hikes through the contact channels listed on this storefront.
You can also check your order status from the orders page if this storefront provides order tracking.