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ShopHikes

Premium products for your everyday use.

  • 106 BCC Road, Nowabpur, Dhaka
  • +880 1884 594 333
  • support@shophikes.com

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  • SSL secured
  • 5‑7 day easy returns
  • Cash on delivery
  • Warranty on select items

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Privacy Policy

Your privacy matters. This policy explains what we collect, why we collect it, and how we protect your data.

1. Who We Are

ShopHikes operates in Dhaka, Bangladesh. This Privacy Policy describes how we handle personal information when you visit our website, create an account, or place an order. By using our services, you consent to this Policy.

2. Information We Collect

  • Account details: name, email, phone number, address.
  • Order details: items, amounts, delivery information.
  • Payment info: handled by secure payment gateways; we do not store full card data.
  • Technical data: IP address, device info, browser type, cookies for analytics and preferences.
  • Communications: messages via email, WhatsApp, Facebook, or on-site forms.

3. How We Use Your Information

  • Process and deliver your orders, including updates and tracking.
  • Provide customer support and handle returns/refunds.
  • Improve our products, services, and website experience.
  • Prevent fraud and ensure account security.
  • Send service-related notifications; marketing messages only with your consent (opt-out anytime).

4. Sharing Your Information

We share data only with trusted partners for specific purposes:

  • Couriers: delivery address and contact to fulfill shipments.
  • Payment gateways: process payments securely.
  • Service providers: analytics, hosting, customer support tools.
  • Legal compliance: when required by Bangladeshi law or to protect our rights and users.

We do not sell your personal information.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember cart items, and analyze site usage. You can control cookies through your browser settings, but some features may not work without them.

6. Data Retention

We retain your information for as long as needed to provide services and comply with legal obligations (e.g., tax and accounting records in Bangladesh). You may request deletion of your account and we will honor it unless we must keep data for legal reasons.

7. Your Choices & Rights

  • Access and update your account information.
  • Opt out of marketing messages via unsubscribe links or by contacting us.
  • Request deletion of your account and personal data (subject to legal requirements).

8. Security

We implement reasonable technical and organizational measures to protect your data (HTTPS, access controls, encryption where appropriate). No method of transmission is 100% secure, but we strive to safeguard your information.

9. Children’s Privacy

Our services are not directed to children under 13. If you believe a child provided personal data, contact us to remove it.

10. International Data Transfers

Some service providers may process data outside Bangladesh. We work with reputable vendors who apply appropriate safeguards.

11. Changes to This Policy

We may update this Policy periodically. The latest version will always be available on this page with the “Last updated” date.

12. Contact Us

For privacy questions or requests, email support@shophikes.com or WhatsApp +880 1884 594 333.

See also: Terms of Service and Return & Refund.